Exchanges and Returns
**By processing your payment through our online/in-store system you are agreeing to the following terms and conditions of our return policy so please have a read before purchasing/returning your items.
Returns Policy:
We will be happy to exchange your product for a credit note, on the strict conditions that it is:
- Within 21 days of purchase.
- Must have all tags still attached.
- The product is unworn, unwashed and in original condition.
*For hygiene reasons we are unable to accept earrings for return if you have changed your mind.
Any discount issued at the time of purchase will be reflected in the credit note. Shipping costs are not refunded.
*If you wish to do a direct swap for another size please include a paid postage bag in your return and let us know in advance so we can put it aside for you. (Subject to availability).
*We only offer refunds if you have received an item that is damaged/faulty in some way or if we send the wrong item, in this case we will pay the return postage costs. (This policy is compliant with Australian Consumer Law).
We cannot accept responsibility for items that are lost or damaged when being sent out or returned to us. We will be happy to assist with any questions, but please direct all enquiries to Australia Post. If this situation arises, the customer can only be reimbursed if we are approved a credit by Australia Post for the lost/damaged item.
Products with prints may vary in colour and position which can sometimes affect the overall look of the product. The colour of our clothes may differ slightly from the photos on our website due to screen/monitor settings and lighting conditions. We will always try our best to ensure that the colour/print of our products is as close as possible to their natural look.
Once your order has been placed on our website no changes are able to be made. Please make sure that your order, shipping address, name and business name (if applicable) are correct before confirming your order.
If you have simply changed your mind regarding the colour, style, or size, we ask you to cover the cost of returning the item. We recommend tracking your item as we don’t accept responsibility for any lost items in the post.
**How to return items:
Please send returns to this address:
Warrnambool, Victoria, 3280
Australia
Please remember to include a return form found here when sending an item back so we know it's from you :)